Showing posts with label business. Show all posts
Showing posts with label business. Show all posts

9.05.2006

A consideration of a personal business interaction

I wished for something today that at first surprised me, but made more sense in afterthought. At a grocery store, when it was my turn to checkout, I knew exactly what the cashier would be likely to say, the exact procedure she would follow. After the perfunctory greeting, she would ask whether I had a discount card for the particular store, then scan some or all of the items (depending on their number), then ask which bag type I would like. After all items were scanned and the price totalled, I would brandish my check card, which would prompt the query "Credit or debit?". Of course, I would select debit because I would not want to take the time to get the receipt and sign it when I could simply put in my PIN. In any case, since I selected debit, she would ask whether I could like any cash back, to which I would respond in the negative. After the transaction was completed, she would provide me with a receipt and I would be on my way. Nothing too extraordinary.

But this is what I will do every time, aside from the extremely rare cases of asking for an alternative bag type or for cash back, as a result of special circumstances. In today's case, as I walked out, I found myself thinking, "I sure wish I could set my grocery store config file to those responses as default, and pass special options when necessary." I most likely thought this as a result of being in a programming environment commonly, where seeking such improvements would be a matter of course. I smiled at my thought, but then asked "Wait, why not?" Why need I take my thought away from other considerations to respond whether I would like paper or plastic? Why would that be necessary more than once? Why not have my preferences for such things stored in my debit card, which I would slide through a reader after unpacking my items from the cart?

I think pondering such possibilties is fruitful, in that there is no reason that even small elements of everyday life such as this should not be improved when possible.